Refund & Returns Policy 

1. Introduction

  • Purpose of the Policy: We want our customers to be completely satisfied with their purchases. This Refund & Returns Policy is here to guide you through the process of returns, exchanges, and refunds.
  • Customer Commitment: At Martlx, we value your shopping experience and aim to ensure you're happy with your purchase. If something goes wrong, we’ll make it right.

2. Eligibility for Returns

  • Timeframe for Returns: Items can be returned within 30 days from the date of purchase or delivery.
  • Condition of Items: Items must be unused, unopened, and in the original condition with all tags and packaging intact. Items that show signs of use (e.g., wear or damage) may not be eligible for return.
  • Non-Returnable Items:
    • Personalized or Custom Items: Due to the nature of these products, they cannot be returned.
    • Sale Items: Items purchased on sale are final and non-returnable.
    • Gift Cards and Digital Products: For hygiene and security reasons, these cannot be returned.
  • Proof of Purchase: To initiate a return, a valid order number or proof of purchase (receipt or email confirmation) is required.

3. How to Return an Item

  • Return Process:
    • Log into your Martlx account and request a return.
    • Contact our customer support at support@martlx.com
    • Provide your order number and reason for return, and our team will guide you through the next steps.
  • Return Shipping:
    • Customers are responsible for return shipping costs unless the product was defective or an error occurred on our part.
    • We offer free returns for defective or incorrect items.
  • Return Address:
    • Please send returns to:
      Martlx Returns

4. Refunds Process

  • Refund Approval: Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund. Refunds are typically processed within 5-7 business days.
  • Method of Refund: Refunds will be credited to your original payment method (e.g., credit card).
  • Partial Refunds: In certain cases, a partial refund may be issued for items returned with missing parts or damages.
  • Exchange Policy: If you'd prefer an exchange instead of a refund, please let us know and we’ll be happy to arrange for a replacement, if stock is available.

5. Defective or Damaged Products

  • Reporting Issues: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Be sure to include clear photos of the item’s condition so we can assist you faster.
  • Refund or Replacement: We’ll either send you a replacement or process a refund, depending on your preference and item availability.
  • Shipping Costs: We will cover the return shipping costs for defective or damaged products.

6. Late or Missing Refunds

  • What to Do if You Haven’t Received Your Refund:
    • First, check your bank account or credit card provider, as refunds can take some time to reflect in your account.
    • If you’ve waited 7 business days and still haven’t received your refund, please contact us at support@martlx.com and we’ll look into it.

7. Order Cancellation Policy

  • Canceling an Order: You may cancel your order within 24 hours of purchase if it has not yet been shipped. Please contact us immediately at support@martlx.com to cancel your order.
  • Non-Cancelable Orders: Orders for personalized items or items marked as “final sale” cannot be canceled once processed.

8. Return & Refund Exceptions

  • Non-Returnable Items: We do not accept returns on the following items:
    • Opened or used items
    • Sale items or clearance items
    • Gift cards, downloadable software, or digital content
  • Restocking Fees: A restocking fee of 10% may apply to large or bulky items that are returned without any fault on our part.

9. Changes to the Policy

  • Policy Updates: We reserve the right to modify or update our Refund & Returns Policy. Changes will be posted on this page, and the new policy will be effective immediately upon publication.
  • Effective Date: This Refund & Returns Policy is effective as of [Insert Date].

10. Contact Information

  • Customer Support: If you have any questions, concerns, or need assistance with a return or refund, please reach out to our customer support team at: